Legal

Privacy Policy

Your privacy is important to us. This policy explains how Day Translations collects, uses, and protects your personal information.

Last Updated: December 15, 2024

Day Translations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our translation services, or interact with us in any way.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or request a quote
  • Submit documents for translation
  • Contact us via email, phone, or live chat
  • Subscribe to our newsletter or marketing communications
  • Make a purchase through our shop

Types of Personal Information

Contact Information

  • • Name
  • • Email address
  • • Phone number
  • • Mailing address

Account Information

  • • Username
  • • Password (encrypted)
  • • Account preferences
  • • Order history

Payment Information

  • • Credit card details (processed securely)
  • • Billing address
  • • Transaction history

Document Information

  • • Uploaded documents
  • • Translation preferences
  • • Project requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on pages
  • Referring website or source

How We Use Your Information

Service Delivery

  • • Process and fulfill translation orders
  • • Communicate about your projects
  • • Provide customer support
  • • Send order confirmations and updates

Account Management

  • • Create and manage your account
  • • Process payments securely
  • • Maintain order history
  • • Provide personalized experience

Communication

  • • Send promotional offers (with consent)
  • • Share industry news and updates
  • • Request feedback and reviews
  • • Respond to inquiries

Improvement

  • • Analyze website usage patterns
  • • Improve our services and website
  • • Develop new features
  • • Ensure security and prevent fraud

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

256-bit SSL Encryption

All data transmitted securely

SOC 2 Compliant

Enterprise-grade security

Secure Data Centers

Protected infrastructure

Document Confidentiality

All documents submitted for translation are treated with the utmost confidentiality. Our translators sign non-disclosure agreements (NDAs), and we can provide additional confidentiality agreements upon request for sensitive projects.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Translated documents are typically retained for 30 days after project completion unless otherwise requested.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

1

Right to Access

Request a copy of the personal information we hold about you

2

Right to Rectification

Request correction of inaccurate or incomplete information

3

Right to Erasure

Request deletion of your personal information (subject to legal obligations)

4

Right to Restrict Processing

Request limitation of how we use your data

5

Right to Data Portability

Receive your data in a structured, machine-readable format

6

Right to Object

Object to processing of your personal information for marketing purposes

7

Right to Withdraw Consent

Withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us at [email protected].

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • • Remember your preferences and settings
  • • Understand how you use our website
  • • Improve our services and user experience
  • • Provide personalized content and advertisements

Types of Cookies We Use

Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand website usage

Functional Cookies

Remember your preferences

Marketing Cookies

Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

Third-party services we use include:

  • • Payment processors (for secure transactions)
  • • Cloud storage providers (for document storage)
  • • Analytics services (for website improvement)
  • • Email service providers (for communications)
  • • Customer support platforms (for assistance)

International Data Transfers

As a global translation company with offices in multiple countries, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Mailing Address

Day Translations, Inc.
Attn: Privacy Officer
1 Rockefeller Plaza, 11th Floor
New York, NY 10020
United States

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