How a Major Hospital Network Achieved 340% ROI with Medical Translation

The Regional Healthcare Network, serving over 2 million patients annually across 12 facilities, faced a growing challenge. Their service area had experienced significant demographic shifts, with the LEP (Limited English Proficiency) patient population growing from 20% to 35% over five years.

Before partnering with Day Translations, the network relied on a patchwork of solutions: staff members who happened to speak other languages, family members serving as interpreters, and inconsistent use of phone interpretation services. This approach led to longer appointment times, patient confusion about treatment plans, and concerning trends in readmission rates among LEP patients.

Day Translations conducted a comprehensive assessment of the network's language needs, analyzing patient demographics, appointment patterns, and existing workflows. We developed a customized solution that included dedicated medical interpreters trained in the network's specific specialties, certified translation of all patient-facing documents, and seamless integration with their Epic EHR system.

The implementation was phased over six months, starting with the highest-volume facilities and expanding to the entire network. We provided extensive training to clinical staff on working effectively with interpreters and using the new translation request system.

Within the first year, the results were dramatic. Average appointment duration for LEP patients decreased by 45%, as interpreters could now be connected within 30 seconds. Patient satisfaction scores among non-English speakers jumped from 67% to 92%. Most importantly, 30-day readmission rates for LEP patients dropped by 28%, representing significant improvements in patient outcomes and substantial cost savings.

The financial impact was equally impressive. The network invested $680,000 in the first 18 months of the program. However, the reduction in readmissions alone saved an estimated $2.3 million annually, while improved efficiency generated additional savings of approximately $700,000. The total ROI of 340% exceeded all projections.